ADD-ON 'Stairs Assist' Delivery Service for Existing Orders

GENERAL INFORMATION

• This service is for all customer who has placed a current existing order with us and requires to add-on.
• THIS SERVICE IS NOT APPLICABLE for example, you have bought some products from another Plant Nursery Shop and require us to transport them. Or if you need to transport plants from one location to another.

HOW TO BUY THIS SERVICE

• The 'Stairs Assist' Delivery Service is an optional add-on designed to provide extra assistance with the delivery of your existing orders.
• This service is particularly useful for orders that need to be delivered to locations with staircases or elevated areas.
• When you choose the 'Stairs Assist' add-on, a specialized delivery team will be assigned to handle the transportation of your items.
• The delivery team is trained to navigate staircases, ensuring the safe and efficient transport of your products to their intended destination.
• Whether you have heavy or bulky items or delicate goods that require careful handling, the 'Stairs Assist' service offers an extra layer of care.
• The add-on is available for a nominal fee, reflecting the additional effort and expertise required for stairway deliveries.
• By opting for the 'Stairs Assist' service, you can have peace of mind knowing that your orders will be professionally delivered, even to challenging locations.
• The service can be selected when finalizing your order, allowing you to customize your delivery experience based on your specific needs.
• 'Stairs Assist' is a customer-focused solution that aims to enhance your overall shopping experience by ensuring hassle-free delivery, regardless of the terrain.
• This add-on is an ideal choice for customers who prioritize convenience, safety, and the seamless delivery of their purchases.

For Orders made previously:

• During CHECKOUT:-

1. Choose 'SELF COLLECT' under DELIVERY METHOD.
2. Indicate in the 'Comment' section, 'TO BE COMBINED WITH ORDER# xxxxxx' (where xxxxxx is your existing Order #, eg. 005864).