DELIVERY CHARGES WITHIN SINGAPORE
- A delivery charge at a promotional rate of $10.00 (usual price: $30.00) will be included for all purchases unless self-collect at our retail store.
- Sometimes part of an order is out of stock and this may delay delivery.
DELIVERY TIMING
MONDAY – SUNDAY (Including PUBLIC HOLIDAYS)
2 days for Processing Order Timing ORDER Today
Earliest DELIVERY
Example:
- Order 1/5/2020, before 23:59hrs
- Delivery by 3/5/2020
10am – 6pm
Earliest SELF-COLLECTION
Example:
- Order 1/5/2020, before 23:59hrs
- Self Collect from 3/5/2020
8am – 7.30pm
- Even when agreeing with a firm delivery time, we shall be granted a reasonable extension of the delivery time, should we be in delay due to traffic conditions, weather, and unforeseen circumstances.
- In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers or scheduling difficulties, you will be notified at our earliest convenience.
- Candy Floriculture Pte Ltd reserves the right to amend the delivery timings should such circumstances arise.
SERVICE CHARGE
- An additional rate from S$20.00 onwards will apply if there is no lift access/items that can’t fit in the lift/additional manpower required for carrying bulky and heavy items.
CHARGES FOR RESTRICTED AREAS
- Kindly note that there will be additional delivery charges for the following restricted areas.
- These surcharges are imposed due to the length of time required to gain security clearance into these areas.
- For Area 1, an additional S$80.00 will be charged.
- For Area 2, an additional S$10.00 will be charged.
- For Area 3 to 8, an additional S$35.00 will be charged.
- Marina Bay Sands
- Sentosa
- Jurong Island
- All Airports, Cargo Complexes and Air Bases
- All Army Camps
- All Shipyards, Ports and Naval Bases
- All Power Stations
- All Prisons
ADDITIONAL CHARGES DURING PEAK PERIOD
- For peak periods like Christmas and Chinese New Year, there will be other areas eg. Sentosa whereby additional charges may be imposed.
- Additional delivery charges for Christmas tree(s) purchased with other general orders may also be imposed.
- Please refer to the Delivery T&Cs that will be made available during the festive period.
RE-DIRECTION OF ORDERS
- A surcharge of S$10.00 will be imposed for each re-direction of an order.
- In the event that the order is canceled after delivery has been attempted, the full price will still be payable.
OTHER SERVICES
- Re-Potting services available upon request, please contact us to enquire.
- Tel : +(65) 6256 6788
- Email: sales@candy.com.sg