DELIVERY LOCATIONS
- We only ship locally in Singapore. There are no OVERSEAS shipments at the moment.
- However, you can create an account and order with us, we can still deliver them locally in Singapore.
- You should use the same Address and Contact # for Billing and Shipping information. And we will use your email for all correspondence as you are overseas and we are not able to contact you via phone.
- We would prefer you to indicate the receiver mobile/phone number so that we can directly liase with them if there is a shipment delay or some other shipping related issues.
- Local delivery charges will still apply.
DELIVERY CHARGES WITHIN SINGAPORE
- A delivery charge at a promotional rate of $10.00 (usual price: $30.00) will be included for all purchases unless self-collect at our retail store.
- Sometimes part of an order is out of stock and this may delay delivery.
DELIVERY TIMING
MONDAY – SUNDAY (Including PUBLIC HOLIDAYS)
2 days for Processing Order Timing ORDER Today
Earliest DELIVERY
Example:
- Order 1/5/2020, before 23:59hrs
- Delivery by 3/5/2020
9.30am – 6pm
Earliest SELF-COLLECTION
Example:
- Order 1/5/2020, before 23:59hrs
- Self Collect from 3/5/2020
8am – 6pm
- Even when agreeing with a firm delivery time, we shall be granted a reasonable extension of the delivery time, should we be in delay due to traffic conditions, weather, and unforeseen circumstances.
- In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers or scheduling difficulties, you will be notified at our earliest convenience.
- Candy Floriculture Pte Ltd reserves the right to amend the delivery timings should such circumstances arise.
SERVICE CHARGE
- An additional rate from S$20.00 onwards will apply if there is no lift access/items that can’t fit in the lift/additional manpower required for carrying bulky and heavy items.
ADDITIONAL CHARGES FOR OTHER AREAS OF DELIVERY IN SINGAPORE
- Kindly note that there will be additional delivery charges for the following areas.
- These surcharges are imposed due to the length of time required to gain security clearance into these areas.
- The additional amount charge will be added to the Total Shipping Cost during Order Checkout.
- Candy Floriculture reserved the right to reject any Delivery Area that is deem not suitable or inaccessible.
- Additional Charges as follow:-
- AREA 1 - S$60 Marina Bay Sands
- AREA 2 - S$20 Sentosa
- AREA 3 - S$60 Jurong Island
- AREA 4 - S$60 All Airport Terminals and Cargo Complexes
- AREA 5 - S$60 All Shipyards, Ports and Naval Bases
ADDITIONAL CHARGES AND T&C DURING FESTIVE AND PEAK PERIOD
- For peak periods like Christmas and Chinese New Year, there will be other areas eg. Sentosa whereby additional charges may be imposed.
- Additional delivery charges for Christmas tree(s) purchased with other general orders may also be imposed.
- Christmas tree shipments may be delayed due to cargo shipment schedule changes and port congestions. Our staff will be in contact with you should a delay occur. We are also unable to guarantee a fixed delivery timing as this is a busy period for all couriers. We seek your kind understanding.
RE-DIRECTION OF ORDERS
- A surcharge of S$10.00 will be imposed for each re-direction of an order.
- In the event that the order is canceled after delivery has been attempted, the full price will still be payable.
OTHER SERVICES
- Plants Re-Potting (https://www.candy.com.sg/services/1752-repotting-service-for-plants.html)
- Orchid Re-Potting (https://www.candy.com.sg/services/2027-repotting-service-for-orchids.html)
- Other Re-Potting services not found on the website are available upon request, please contact us to enquire.
- Tel: +(65) 6256 6788
- WhatsApp: +(65) 9777 2348
- Email: cs@candy.com.sg