Delivery Policy

DELIVERY CHARGES WITHIN SINGAPORE

  • A delivery charge at a promotional rate of $10.00 (usual price: $30.00) will be included for all purchases unless self-collect at our retail store.
  • Sometimes part of an order is out of stock and this may delay delivery.

DELIVERY TIMING

MONDAY – SUNDAY (Including PUBLIC HOLIDAYS)

 2 days for Processing Order

 Timing
 ORDER

 Today
 

 Earliest DELIVERY
 
 

 Example:
 - Order 1/5/2020, before 23:59hrs
 - Delivery by 3/5/2020
 

 9.30am – 7.30pm
 
 

 Earliest SELF-COLLECTION   
 
 

 Example:
 - Order 1/5/2020, before 23:59hrs
 - Self Collect from 3/5/2020
 

 8am – 7.30pm
 
 

  • Even when agreeing with a firm delivery time, we shall be granted a reasonable extension of the delivery time, should we be in delay due to traffic conditions, weather, and unforeseen circumstances.
  • In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers or scheduling difficulties, you will be notified at our earliest convenience.
  • Candy Floriculture Pte Ltd reserves the right to amend the delivery timings should such circumstances arise.

SERVICE CHARGE

  • An additional rate from S$20.00 onwards will apply if there is no lift access/items that can’t fit in the lift/additional manpower required for carrying bulky and heavy items.

ADDITIONAL CHARGES FOR OTHER AREAS OF DELIVERY IN SINGAPORE

  • Kindly note that there will be additional delivery charges for the following areas.
  • These surcharges are imposed due to the length of time required to gain security clearance into these areas.
  • The additional amount charge will be added to the Total Shipping Cost during Order Checkout.
  • Candy Floriculture reserved the right to reject any Delivery Area that are deem not suitable or inaccessible.
  • Additional Charges as follow:-
  • AREA 1 - S$60 Marina Bay Sands
  • AREA 2 - S$20 Sentosa
  • AREA 3 - S$60 Jurong Island
  • AREA 4 - S$60 All Airport Terminals and Cargo Complexes
  • AREA 5 - S$60 All Shipyards, Ports and Naval Bases

ADDITIONAL CHARGES DURING PEAK PERIOD

  • For peak periods like Christmas and Chinese New Year, there will be other areas eg. Sentosa whereby additional charges may be imposed.
  • Additional delivery charges for Christmas tree(s) purchased with other general orders may also be imposed.
  • Please refer to the Delivery T&Cs that will be made available during the festive period.

RE-DIRECTION OF ORDERS

  • A surcharge of S$10.00 will be imposed for each re-direction of an order.
  • In the event that the order is canceled after delivery has been attempted, the full price will still be payable.

OTHER SERVICES

  • Re-Potting services available upon request, please contact us to enquire.
  • Tel: +(65) 6256 6788
  • Email: cs@candy.com.sg

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