Delivery Policy

DELIVERY CHARGES WITHIN SINGAPORE

  • A delivery charge at a promotional rate of $10.00 (usual price: $30.00) will be included for all purchases unless self-collect at our retail store.
  • Sometimes part of an order is out of stock and this may delay delivery.

DELIVERY TIMING

MONDAY – SUNDAY (Including PUBLIC HOLIDAYS)

 2 days for Processing Order

 Timing
 ORDER

 Today
 

 Earliest DELIVERY
 
 

 Example:
 - Order 1/5/2020, before 23:59hrs
 - Delivery by 3/5/2020
 

 10am – 6pm
 
 

 Earliest SELF-COLLECTION   
 
 

 Example:
 - Order 1/5/2020, before 23:59hrs
 - Self Collect from 3/5/2020
 

 8am – 7.30pm
 
 

  • Even when agreeing with a firm delivery time, we shall be granted a reasonable extension of the delivery time, should we be in delay due to traffic conditions, weather, and unforeseen circumstances.
  • In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to reasons including but not limited to lack of stock from suppliers or scheduling difficulties, you will be notified at our earliest convenience.
  • Candy Floriculture Pte Ltd reserves the right to amend the delivery timings should such circumstances arise.

SERVICE CHARGE

  • An additional rate from S$20.00 onwards will apply if there is no lift access/items that can’t fit in the lift/additional manpower required for carrying bulky and heavy items.

CHARGES FOR RESTRICTED AREAS

  • Kindly note that there will be additional delivery charges for the following restricted areas.
  • These surcharges are imposed due to the length of time required to gain security clearance into these areas.
  • For Area 1, an additional S$80.00 will be charged.
  • For Area 2, an additional S$10.00 will be charged.
  • For Area 3 to 8, an additional S$35.00 will be charged.
  1. Marina Bay Sands
  2. Sentosa
  3. Jurong Island
  4. All Airports, Cargo Complexes and Air Bases
  5. All Army Camps
  6. All Shipyards, Ports and Naval Bases
  7. All Power Stations
  8. All Prisons

ADDITIONAL CHARGES DURING PEAK PERIOD

  • For peak periods like Christmas and Chinese New Year, there will be other areas eg. Sentosa whereby additional charges may be imposed.
  • Additional delivery charges for Christmas tree(s) purchased with other general orders may also be imposed.
  • Please refer to the Delivery T&Cs that will be made available during the festive period.

RE-DIRECTION OF ORDERS

  • A surcharge of S$10.00 will be imposed for each re-direction of an order.
  • In the event that the order is canceled after delivery has been attempted, the full price will still be payable.

OTHER SERVICES

  • Re-Potting services available upon request, please contact us to enquire.
  • Tel : +(65) 6256 6788
  • Email: sales@candy.com.sg

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